Returns & Refunds
Last Updated: March 27, 2026
All Shine Wild products are made to order through our production partner.
Because of this, we are unable to accept general returns or exchanges.
Damaged, Defective, or Incorrect Physical Items
If your order arrives:
- damaged
- defective
- or incorrect
please contact us within 7 days of delivery at: support@shinewild.com
Include:
- your order number
- a description of the issue
- a clear photo of the item
If approved, we will offer a replacement or refund at no additional cost.
Sizing & Order Accuracy
Please review sizing charts and order details carefully before placing your order.
Because items are made to order, we are unable to offer refunds or exchanges for:
- incorrect sizing
- change of mind
- incorrect address entered at checkout
Digital Products
All digital downloads (including guides and resources) are non-refundable.
Lost or Missing Packages
If your order appears lost in transit:
- please first contact the shipping carrier
- then reach out to us and we will do our best to assist
Processing Time
If a refund is approved, it will be issued to your original payment method within 7–10 business days.
Please note that additional time may be required for your bank or payment provider to process the refund.